Refund Policy

1. First-purchase 7-day refund guarantee

A customer’s first successful paid purchase of Starter, Pro or Business may qualify for a full refund when the request is submitted within 7 calendar days after payment and the account remains within the evaluation-use thresholds below. Renewal payments and later purchases are not part of this standard first-purchase guarantee.

This policy is designed to allow reasonable evaluation of the service while preventing a customer from consuming substantial AI/provider capacity and then repeatedly repurchasing and refunding.

2. Evaluation-use thresholds

The standard guarantee ends once usage exceeds any one threshold below during the refund window. Reaching a threshold exactly does not by itself exceed it. Product plan quotas and rate limits still apply and may be lower than these refund-policy ceilings.

Standard GEO audits do not count toward these AI-usage thresholds. A completed AI Visibility report counts as one run. A successfully recorded AI question-generation event counts as one generation event. Each successfully generated or rewritten page recorded as Content AI usage counts toward Content AI. Failed AI requests are not counted by the refund usage ledger.

Abuse, deliberate high-cost usage intended to exploit the guarantee, payment fraud or repeated purchase-and-refund behavior may be declined even where an automated threshold alone would not detect the behavior.

3. How to request a refund

Submit the request through the contact page using the email address associated with the account. Include the relevant order number if available and a short explanation of the request. Do not send payment passwords or full card details.

4. Cancellation and renewal payments

Cancelling a PayPal subscription stops future automatic renewal after PayPal confirms the cancellation. It does not automatically refund the current paid period. Renewal payments are generally outside the first-purchase 7-day guarantee.

5. Duplicate, incorrect or post-cancellation charges

Verified duplicate charges, incorrect billing amounts, charges that occur after a successfully cancelled subscription, and other confirmed billing errors are reviewed separately from the standard guarantee. Where a billing error is confirmed, we may issue a refund or other correction even when the first-purchase guarantee does not apply.

6. Refund processing

For PayPal orders, an approved refund is submitted through PayPal rather than being represented only as a local account-status change. The time for funds to appear depends on PayPal and the original funding method. When a subscription is involved, future recurring billing is stopped before or as part of the approved refund workflow where required by the transaction state.

7. Legal rights and contact

Nothing in this policy limits refund or consumer rights that cannot legally be excluded under applicable law. For billing questions, use the contact page.